Effective Date: July 6, 2025
Last Updated: July 6, 2025
At EM Pro Cleaning, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our website and services.
When you request a quote, submit a form, or contact us, we may collect the following personal information:
Name and Last Name
Address
Email address
Phone number
Preferred cleaning date and time
Service selections (Residential, Airbnb, Standard, Deep, Move-out)
Note: We do not collect payment information through our website.
We use your information to:
Provide accurate cleaning service estimates
Contact you about scheduling, updates, or service inquiries
Send confirmations or follow-up communications
Improve our services and website experience
We do not sell, trade, or rent your personal information to third parties.
If you are located in the European Economic Area (EEA), we process your personal data based on:
Your consent (when you submit a quote request or contact us)
Our legitimate interests in providing and improving our services
Compliance with legal obligations
If you are in the EEA, you have the following rights regarding your personal data:
Access and receive a copy of your personal data
Correct or update inaccurate or incomplete data
Request deletion of your data (where applicable)
Object to or restrict our processing of your data
Data portability (request your data in a machine-readable format)
Withdraw consent at any time (without affecting processing done before withdrawal)
To exercise any of these rights, please contact us using the details below.
We use cookies to:
Enhance site functionality and user experience
Temporarily remember your form inputs and selections
Analyze anonymous website traffic using tools like Google Analytics
You can disable cookies via your browser settings. Disabling cookies may impact the website’s functionality.
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
By submitting your information, you agree to receive email communications related to your request. We do not send unsolicited marketing emails or newsletters.
If you have questions or concerns about your privacy or this policy, or wish to exercise your rights, please contact us at:
Email: [email protected]